8 min read
WhatsApp bots that do not fork your CRM
Lumen’s rule: one Contact across channels. Draft flows never execute. Here is the Automation squad’s bar.
Most “WhatsApp CRM” stacks duplicate the person. Lumen stores one Contact and attaches channel accounts.
## Release bar
- Published flows are immutable.
- Live traffic never runs drafts.
- Queues for campaigns must not block inbox.
That is how we keep DDCarz-style chatbot work from becoming a second database.